Stakeholder Comms

def generate_status_update(incident, audience="customer"):
    """Generate a status page update for customers."""
    response = openai.ChatCompletion.create(
        model="gpt-4",
        temperature=0.2,
        messages=[
            {
                "role": "system",
                "content": """Write a status page update for customers.

Rules:
- No technical jargon
- Focus on what is affected and what we are doing
- Provide an estimated time to resolution if possible
- Be honest about what we know and do not know
- Keep it under 100 words"""
            },
            {
                "role": "user",
                "content": f"""Incident: {incident['title']}
Impact: {incident['impact_description']}
Current status: {incident['current_status']}
ETA: {incident.get('eta', 'Investigating')}
Services affected: {', '.join(incident['services'])}"""
            }
        ]
    )
    return response["choices"][0]["message"]["content"]

def generate_exec_briefing(incident):
    """Generate an executive briefing."""
    response = openai.ChatCompletion.create(
        model="gpt-4",
        temperature=0.1,
        messages=[
            {
                "role": "system",
                "content": """Write a brief executive update.

Format:
- One-line summary
- Business impact (revenue, users, SLA)
- Current severity and status
- ETA to resolution
- What we are doing to prevent recurrence

Keep it under 50 words. No technical details."""
            },
            {"role": "user", "content": format_incident_brief(incident)}
        ]
    )
    return response["choices"][0]["message"]["content"]

class IncidentComms:
    def __init__(self, incident):
        self.incident = incident

    def update_all_audiences(self):
        """Generate and post updates for all audiences."""
        # Status page
        status_update = generate_status_update(self.incident, "customer")
        post_status_page(status_update)

        # Slack executive channel
        exec_brief = generate_exec_briefing(self.incident)
        post_slack("#exec-incidents", exec_brief)

        # Support team
        support_brief = generate_status_update(self.incident, "support")
        post_slack("#support-escalation", support_brief)

        # Email customers if P1
        if self.incident["severity"] == "P1":
            email = generate_customer_email(self.incident)
            send_customer_email(email)